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FAQs

Production

Our production timeline is 5-6 weeks. Each pair is carefully handcrafted by our local artisans. We have set the timeline to ensure that they work under proper conditions and that each pair meets our standard. 

Unfortunately, we don’t currently offer customisations. You may see all our available selections on our website. 

Payment

We accept payment via credit and debit cards, bank deposit / bank transfer via BDO and BPI, along with GCash via PayMongo.

Shipping

Our standard delivery time is 5-6 weeks upon the receipt of the payment. 

Unfortunately we are currently unable to ship internationally. Keep your eyes peeled for future updates! 

Not a problem! Just let us know ahead of time via email at info@marquinashoemaker.com or message us on our socials. 

Sizing

Our shoes run true to US/EUR sizing. For more clarification, please visit this page. 

You can visit our in-person store to try on our Marquina pairs to be sure of your size. Feel free to message us on our social media pages or shoot us an email and we’ll do our best to assist you. 

Currently, our only half size is the 9.5/43. If you’re unsure about your size, feel free to send us a message on our social media pages or send us an email– our team will do our best to assist you. 

Returns & Exchanges

We do accept returns and exchanges subject to our policy. You may read more here. 

You may file for an exchange or return request using the form linked here. 

Repairs

Yes, we do offer repairs for Marquina pairs. Check out this page to learn more about repairs.

We offer resoling, refinishing and restitching. 

If your repair request is within the 1-year window upon the date of purchase, repairs are free of charge. Requests filed after the 1-year window are subject to cost depending on the extent of the repairs. 

Communication

We will contact you through our email, marquinashoemaker@gmail.com or through our number, +63 967 243 334.

Marquina Size Guide

Our shoes come in whole sizes. If you take a half size, we recommend you go up to the nearest whole size.

Still unsure? Compare your size directly with our shoe size chart and measure your foot length correctly.

WOMENS SIZE CHART - 

If your feet are wide please size up for RTW Flats ONLY.

US EURO CM
4 35 20.8
5 36 21.6
6 37 22.5
7 38 23.5
8 39 24.1
9 40 25.1
10 41 25.9
11 42 26.7
12 43 27.6

 

MENS SIZE CHART - If your feet are wide please size up.

 US EURO
6.5 39
7 40
8 41
8.5-9 42
9.5 43
10 44
11 45
12 46

 

HOW TO MEASURE YOUR FEET

Place a white sheet of paper under your foot, and lean your heel against a wall. Make sure that you are on a flat surface and that the paper does not move (tip: fix the paper with tape)

Trace the outline of your foot with a pencil Feet often have slightly different dimensions, therefore repeat the process with the other foot. 

Use a ruler to measure the length of your foot in cm (distance between the heel and the longest toe) -- add 0.3cm to this measurement and compare to our size chart.

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